SPAM has become significantly more
of a problem over time. The volume and complexity of the messages
continues to expand. On a typical day over 50% of our total mail
volume is SPAM. Our Spam filters block many of these unwanted
messages, yet some still get through.
Unfortunately databases of email
addresses that have been harvested using various means are assembled then
sold to SPAMMERS. Under no circumstances does HTN sell or
otherwise release a list of subscribers email addresses. This
would not only be a disservice to our customers but would add
additional unwanted load to our network and servers.
One of the many ways email
harvesting occurs is through the use of accessory programs that
add cute functionality to your email program. By installing
these programs the user may be unwittingly contributing to the
problem, as these types of programs are subject to accessing the users
address book to harvest it's content. In the users haste to install
these accessory programs they seldom read the service/license agreement.
Even if reviewed, the service/license agreement often discloses
these practices using vague language. Generally speaking if
something is provided at no cost to you there is usually a hidden agenda. I
could go on and on about the many ways email addresses are harvested.
The above is just the tip of the iceberg.
We are committed to providing the
highest possible quality of service to our customers. We appreciate
your concern about the SPAM problem. Please forward any
offending SPAM to abuse@htn.net and we
will promptly update our filters in an attempt to resolve the problem. In
doing so you will help us improve the quality of service to all
subscribers
Theft of Service
Irrespective of the laws of whatever land a spammer, or a spam victim,
is in, we consider spam to be theft of service. Internet users do not
pay their access fees for the purpose of being annoyed. None of us bought
our computers or modems for the use of so-called advertisers. Since
the original ARPAnet the written rules of the Internet community (see the
Netiquette RFCs and their precursors from Usenet) have required that we each
refrain from intentionally annoying other Internet citizens.
Culture of Openness
Internet technology is notably lacking in the kind of harsh,
prescriptive, contractual, authorization based access controls which have
been found in virtually all pre-Internet proprietary protocol suites. One
assumption is that any host on the network should be allowed to send mail to
any other host on the network, since mail will only be sent if it is
expected to be of direct and equal benefit to the sender and recipient.
Another assumption built into Internet's protocols is that mail should
always be relayed if it is not on its final host, since this condition is not
supposed to occur without the permission of the relay's operator.
Lying Conmen
Spammers, as with all confidence men, are experts in public relations.
They would have us believe lies such as ``most Internet users are
glad to receive unsolicited mass e-mail'' and ``the anti-spam community are
a small number of reactionary hippies who are just anti-commerce.'' To some
extent these lies succeed, since many Internet newcomers who were not here
before the advent of spam believe that the Internet has always been this
way. In fact, the anti-spam community is made up of users and
technologists of all political backgrounds, all ages, and all levels of
principle. There are a number of web pages
which dispel the common lies of spammers, and you owe it to yourself to take
a look at them. Additionally, we've archived
an example.
Rights to Passage
No Internet user has any fundamental right to send you e-mail or
any other kind of traffic. All information exchange on the Internet is
consensual, and unless you opt into some advertising feed, the
automatic presumption on the part of all Internet users is that you would
be annoyed by e-mail which promotes a unilateral cause (such as making
money for the sender).
Commerce is Good
Commerce has fueled the wonderful growth of the open data services
market (which is presently known by the brand name: ``Internet''). We like
commerce. We don't like theft of service. It makes no difference to us
whether spam is of a commercial nature; we regularly receive spam concerning
the death of society mavens, or concerning our possibly immortal souls, or
concerning the postcard-oriented last wish of a boy dying of cancer in
Florida. It's all theft of service, no matter what its content. It serves
the sender and was unsolicited by the recipient. Consensually commercial
activities are good. Unsolicited mass e-mail is always theft of service
no matter what its topic.
Censorship and Free Speech
The right to free speech, in places which recognize it, means the
right to print leaflets, stand on street corners, and offer to give them to
passers by. Just as there can be no right to shout fire! in a
crowded movie theatre, there is and can be no right to use someone else's
printing press and delivery trucks to send your message to people who have
not asked to see it.
An electronic mailbox which is jammed to overflowing with spam may not
even have room for desirable, consensual communications, but even if
there are no resource constraints on a mailbox, the ability of the average
Internet citizen to sift through mountains of spam, after paying to
receive it is limited. How free is speech between two consenting parties
if thousands of third parties are deliberately shouting messages at the
first two?
As for censorship, we have heard the accusation many times but have
failed to understand it each time. We don't care what two consenting people
say in the privacy of their own channel. We don't care if people want to
send each other traffic we consider boring (such as pornography or football
scores). What we are trying to prevent is our paying, in money and resources
and our own time, to receive and process, or relay, traffic which is nonconsensual
in nature. We do not accept unsolicited mass e-mail, regardless of its
subject matter.
Historical Context of Spam
One of the most famous spammers at the moment was in a past life the
primary cause of the United States' Anti-junk-fax law. As a
professional con man, he and others like him search perpetually for new ways
to transfer the costs of their activities onto other people. Advertising,
when done well, is expensive, and if it succeeds it is because it actually
does offer some kind of value to the people who respond to it. Spam is
another in a long line of methods of transferring advertising costs to
recipients. Most of us get a lot of junk paper mail every day, and most
of us throw most of it away without outrage. But what if it arrived with
postage due, and with no way to refuse delivery or refuse payment? If
you can envision that, then you are well on your way to understanding why we
do in fact experience outrage when we receive unsolicited mass
e-mail, i.e., spam.
The number one most popular product to advertise via spam is: tools and
data for the purpose of sending more spam. Number two is 1-900 phone sex and
web pages of supposed schoolgirls doing things which are usually illegal for
schoolgirls to do. Number three is pyramid schemes. Number four is the whole
field of hair restoration creams, behavior modification plans to make one
more attractive to the appropriately-sexed partners, life extension drugs,
and anything else for which a traditional advertising campaign would be
inappropriate and unsuccessful.
The products advertised by spam would be merely another darkly
humorous
silent commentary on the sad state of human nature -- if we as recipients
were not underwriting the costs of its transmission, processing, and storage.
Legality of Spam
Eventually, various governments will enact various laws which will make
the sending of spam less commercially appealing, and like junk fax,
it will fade away into background noise. Until then we as recipients of spam
have to decide whether to spend whatever amount of effort and money it takes
to receive and delete known-to-be-unwanted e-mail, or to spend some other
amount of effort and money to try to prevent its reception.
So-called remove lists
One common lie told by spammers is that they will in fact stop spamming
anyone who asks by means of their insipid remove@domainname
addresses. What they do is collect all the addresses of people who send to
these so-called remove lists and make the collection available to
their spammer customers with (wink, wink) instructions that these
addresses ought not receive mass e-mail. What their customers do is add
rather than remove these addresses. Removal is hard. Addition is
easy.
You can try the same experiment we did. Create a new e-mail address. Do not advertise its existence in any way: never send mail from it,
never post news from it, do not add it to any mailing lists, do not use it
in any mailto: links. When you're sure it's working, post it to a
so-called remove list. Stand back and watch the spam pile up.